Refund and Return Policy for Mintopix
Effective Date: February 18, 2025
At Mintopix, we strive to ensure that every customer is completely satisfied with their purchase. However, if you are not entirely happy with your product, we offer a clear and straightforward return and refund policy that complies with our customer service standards and Google AdSense program guidelines.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the tablet or accessory you purchased from Mintopix, you can return the product within 30 days of receiving your order.
To be eligible for a return, the item must meet the following criteria:
- Condition: The item must be unused, in its original packaging, and in the same condition as when it was received.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
- Return Window: Returns must be made within 30 days from the date of receipt. After this period, we are unable to accept returns or issue refunds.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance.
- Opened software or digital downloads.
- Customized or personalized products.
Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to our customer service team via email at info@mintopix.xyz to request a return authorization number. Please include your order number and the reason for the return.
- Shipping the Return: Once you receive the return authorization number, securely package the item and send it back to the address provided. You are responsible for the shipping costs associated with the return.
- Inspection: After receiving your return, we will inspect the product to ensure it meets the return conditions. If everything is in order, we will process your refund.
Refund Policy
Once your return is approved, Mintopix will issue a refund to your original payment method. Please note the following:
- Refund Timing: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).
- Partial Refunds: In certain cases, such as when items are returned in used or damaged condition, a partial refund may be issued.
Exchanges
If you would like to exchange your product for a different item, we recommend returning the original product and placing a new order. Our customer support team can assist you with the return and ordering process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@mintopix.xyz with your order number and pictures of the damage or defect. We will gladly offer a full refund, replacement, or exchange for the damaged or defective product.
Changes to This Refund and Return Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, or if you need assistance with a return or exchange, please contact us at:
Mintopix
933 Trails End Road,
Fort Lauderdale, Florida, United States
Phone: 954-351-0342
Email: info@mintopix.xyz
Website: https://mintopix.xyz
Thank you for choosing Mintopix. We are committed to providing exceptional customer service and ensuring a seamless shopping experience.